Privacy Policy & GLBA Notice

This Policy applies to:

• Visitors to our website
• People who contact us by phone, email, text, web form, social media, or in person
• Insurance applicants and clients ("customers" under GLBA)

If you are enrolled in an insurance plan through a carrier, that carrier may have its own privacy notice. This Policy covers EZMedicarePlans's practices.

A. Information you provide directly

• Contact info: name, address, email, phone number
• Date of birth, gender, marital status
• Medicare information (MBI), Medicaid/LIS status, or related eligibility data
• Health information relevant to plan selection (conditions, medications, providers)
• Financial info needed for enrollment or billing (premium preferences, payment method)
• Any information you submit through forms or documents

B. Information collected automatically

• IP address, device type, browser type, operating system
• Pages you view, links clicked, time on site, referring webpage
• Cookies and similar tracking technologies (see Section 8)

C. Information from other sources

• Insurance carriers, FMOs/IMOs, health providers (when authorized), or government systems used for eligibility verification
• Marketing partners or lead providers (e.g., request forms or ads you responded to)

We use information to:

• Respond to your requests and provide quotes
• Determine eligibility and present appropriate insurance options
• Complete enrollments and service your policies
• Verify doctors, medications, networks, and plan suitability
• Provide customer support and follow-up after enrollment
• Improve our website, services, and communications
• Comply with legal, regulatory, and carrier requirements

We do not sell your personal information.

We may share information only as described below:

A. With insurance carriers and related partners

To quote, enroll, administer, or service your policy (e.g., Medicare Advantage, Part D, Supplement, ACA, life, ancillary).

B. With service providers

Companies that perform services for us such as CRM systems, enrollment platforms, email/SMS vendors, cloud storage, compliance tools, or website hosting. They are required to protect your information and use it only for contracted services.

C. As permitted or required by law

Including to prevent fraud, respond to subpoenas, comply with NC and federal insurance regulations, or assist law enforcement.

D. With your consent

If you ask us to share with a family member, authorized representative, or another agent.

Under GLBA, "nonpublic personal information" (NPI) includes personal, financial, and health information you provide or that we receive in connection with an insurance transaction. We collect NPI from:

• You and your applications
• Carriers, providers, and eligibility systems
• Your transactions with us (enrollments, policy changes, communications)

We may disclose NPI to non-affiliated third parties only as allowed by GLBA, such as:

• Insurance carriers for underwriting/enrollment/claims
• Vendors who help us provide services
• Government entities for eligibility or compliance
• Others when legally required or with your consent

We maintain physical, electronic, and administrative safeguards designed to protect your information. These include access controls, encryption where appropriate, secure systems, and staff training. No system is 100% secure, but we work to follow industry and regulatory standards for safeguarding insurance consumer data.

If a security breach involving your personal information occurs, we will provide notice as required by the North Carolina Identity Theft Protection Act and related breach-notification rules.

We use cookies and similar tools to:

• Remember site preferences
• Understand traffic and usage
• Improve site performance and user experience

You can disable cookies in your browser settings. Some features may not work properly without them. We may use standard analytics tools (e.g., Google Analytics) that collect site-usage data in aggregate.

You may:

• Request access to or correction of your information (subject to legal limits)
• Opt out of marketing emails or texts
• Withdraw consent for certain communications where allowed
• Ask questions about our privacy practices

To make a request, use the contact info in Section 13.

Our services are not directed to children under 13, and we do not knowingly collect information from children through this website.

Our website may link to third-party sites (carriers, government resources, etc.). We are not responsible for their privacy practices. Please review their policies.

We may update this Policy from time to time. The "Effective Date" will change when updates are posted. Continued use of our website or services means you accept the updated Policy.

If you have questions, requests, or GLBA opt-out instructions, contact: